Experience
A timeline of my professional and technical experience.
IT Support Technician – Nettle Creek School District
December 2021 – Present
- Provided technical support for staff and students across multiple systems.
- Managed user accounts, devices, and permissions.
- Worked with networking, hardware, and cloud-based tools.
- Improved troubleshooting workflows and documentation.
Tech: Google Workspace, ASM, PowerSchool, JAMF, Ubiquiti, ProxMox, Linux, Grafana, Docker
Consultation Agent - Geek Squad / Best Buy
July 2018 – December 2021
- Provided technical support for clients who come into the store.
- Diagnose and troubleshoot problems that client provide.
- Worked with repair team to get client devices fixed.
- Worked inside Apple repair software and Windows repair tools.
Tech: Apple Repair Assistant, BestBuy Queue Software, Acronis True Image